TECH SUPPORT MISHAP

COMPUTER NOVICES MAY FEEL

LIKE THEY'RE ALONE THESE DAYS,

BUT THE FOLLOWING CALL

TO IBM'S HELP CENTRE

SHOW THERE ARE PLENTY

OF PEOPLE OUT THERE

WHO STILL ARE INCHING

ONTO THE INFORMATION

SUPERHIGHWAY.

AFTER A CALLER GAVE

A TECHNICIAN HER

PC'S SERIAL NUMBER,

HE SCANNED A DATABASE

OF REGISTERED USERS

AND RESPONDED,

"I SEE YOU HAVE AN

APTIVA" DESKTOP UNIT.

BEFORE HE COULD SAY

ANOTHER WORD, THE CALLER

SHRIEKED AND SAID

SHE'D BE RIGHT BACK.

WHEN THE CUSTOMER RETURNED,

THE TECHNICIAN ASKED

IF SHE WAS ALL RIGHT.

THE CALLER RESPONDED,

"HAD I REALIZED YOU COULD SEE ME,

I NEVER WOULD HAVE TELEPHONED

IN MY BATHROBE."