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URGENT - Action May Be Required Due To Server Move

Added on: 17th Feb 2023

URGENT - Action May Be Required Due To Server Move
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Dear Customer,
Please be aware that on Saturday 25th February at about 6am we will be undertaking a data centre relocation of our shared hosting server. If all goes smoothly, we are expecting this to take about 3-4 hours. If you pay annually instead of monthly for hosting then you will be most likely on this server.

During this time, our web, e-mail and DNS hosting services will be unavailable. Before this date, please check what type of hosting you have with us:

If your domain names are renewed by us then you will not need to do anything, please ignore the rest of the email. If your domains are renewed elsewhere then you need to check the following:

If your nameservers are and
You do not need to do anything since we will update your DNS records.

If your nameservers are not and and you have web hosting with us you will need to do the following:

Step 1)  You need to lower the TTLs (time to live) of your A records to 300 (5 minutes) - This needs to be done at least 48 hours before the move.

Step 2) On the day you need to change your A records to (ideally this is done whilst our services are down on the morning of Saturday 25th February at about 6am)

Step 3) After your website is available again, set the TTLs back to what they were previously - No rush for the step 3 as this can be done anytime after the move has happened.

If your nameservers are not and and you have e-mail hosting with us

You do not need to do anything since your MX record should be pointing to

If your MX record does not point to, please update this

Please contact us if you need any assistance.

Connect with us:
© 2020 gloversure, All rights reserved.
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Our head office address is:
gloversure, Severn Business Centre, 15 Severn Farm Enterprise Park, Welshpool, SY21 7DF, 01938 530260

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Gloversure Ltd · Severn Business Centre, Unit 15 Severn Farm Enterprise Park · Welshpool, Powys SY21 7DF · United Kingdom

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